Everyone was very helpful and accommodating. Only thing, they didn't update the pc so it wasn't fully functional, leading me to believe the part was wrong. However, I troubleshoot it and got it working. Kathryn E. / North Sarasota El teclado es resistente a derrames para accidentes de oficina y https://accesorioscomputacion.com.mx/laptops/40-laptop-hp-14-cf2510la-14-hd-intel-celeron-n4020-4gb-128gb-ssd-w10home.html